SHIPPING & RETURNS

COVID-19 Information

Please Note that due to the current COVID-19 situation, all deliveries may take longer than usual to arrive.

 

UK Deliveries

FREE on orders over £30.

Orders under £30 are subject to a £3.95 shipping charge.

All items are dispatched via Royal Mail and will normally arrive within 2-3 days, but please allow up to 10 days for delivery.

Next Day Delivery: £6.95 - Orders must be placed before 1pm monday-friday to qualify for next working day delivery. Any order placed after 1pm will be processed on the next qualifying day.

 

European Deliveries

FREE shipping on European orders over £100

Orders under £100 are subject to a £9.95 shipping charge

Orders to European countries are shipped by courier and will normally arrive within 10 days, however please allow up to 21 days for delivery.

 

International Deliveries

FREE shipping on International orders (outside of UK and Europe) over £150.

Orders under £150 are subject to a £9.95 shipping charge.

International orders are shipped by courier and will normally arrive within 10 days, however please allow up to 21 days for delivery.

 

Customs

If your order is being shipped outside of the UK and Europe, Customs charges and taxes may apply that you will need to pay directly. Please ensure you are aware of the customs laws in your country before placing your order. Soul Organic will not take responsibility for orders stopped or destroyed by customs.

*Please note that certain products may be excluded from delivery outside of Europe, please see individual product details for information*

 

Shipping Terms

Orders will be processed and dispatched within 2 working days. If there is any delay in dispatching your order, we will contact you.

Please ensure that your delivery address is correct as Soul Organic cannot take responsibility for lost or undelivered items due to being provided with incorrect address details.

Please note that working days exclude Saturdays, Sundays and Bank Holidays.

We reserve the right to restrict delivery to certain remote locations.

Please note that items which are considered hazardous materials by regulatory authorities (e.g. fragrance) can only be shipped via ground shipping due to air transport regulations.

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